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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Reshma Patel

Reshma Patel

August 19, 2026

5  out of  5
rating by Reshma Patel
"I have had great customer service with Buffi and Mr. Terin for years now! Whenever I call, they are both very helpful and friendly. They answer my million questions without any hesitation and are always willing to provide help when and however best they can! I love their communication and patience and willingness to help! Special shout out to Buffi!!! She is wonderful to work with. She is very responsive via email and phone and always returns my calls. She is very patient and always willing to go the extra mile to explain anything regarding issues or concerns I may have. Love her!!!!"
We responded:
"Thanks so much for the great review, Reshma! We’re thrilled to hear you had such a positive experience with Buffi on our insurance team here in Macon. if you need us in the future, you know we are here to help. "
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Reshma Patel

August 19, 2026

5  out of  5
rating by Reshma Patel
"I have had great customer service with Buffi and Mr. Terin for years now! Whenever I call, they are both very helpful and friendly. They answer my million questions without any hesitation and are always willing to provide help when and however best they can! I love their communication and patience and willingness to help! Special shout out to Buffi!!! She is wonderful to work with. She is very responsive via email and phone and always returns my calls. She is very patient and always willing to go the extra mile to explain anything regarding issues or concerns I may have. Love her!!!!"
We responded:
"Thanks so much for the great review, Reshma! We’re thrilled to hear you had such a positive experience with Buffi on our insurance team here in Macon. if you need us in the future, you know we are here to help. "
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Jacob Coleman

August 5, 2026

5  out of  5
rating by Jacob Coleman
"Mr. Terin Smith was friendly, knowledgeable, and professional in his interaction with me. He shared insurance options based on my needs. He was able to quote me an awesome price.
Thanks a million Mr Smith"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Jacob Coleman

Jacob Coleman

August 5, 2026

5  out of  5
rating by Jacob Coleman
"Mr. Terin Smith was friendly, knowledgeable, and professional in his interaction with me. He shared insurance options based on my needs. He was able to quote me an awesome price.
Thanks a million Mr Smith"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Beverly Wilmore

August 3, 2026

5  out of  5
rating by Beverly Wilmore
"To began with….

Terin Smith’s… Office as a Buiness … to include

Mrs Buffi , …..have been impeccable , concerning..,

Guidance… Information…Evaluation of Customer

needs and utilization of the appropriate..,

recommended needs ….. to Serve .. its…. Customer !!!
Thanks for the Lower Auto Rate.."
We responded:
"Thanks so much for the amazing review, Beverly! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Beverly Wilmore

Beverly Wilmore

August 3, 2026

5  out of  5
rating by Beverly Wilmore
"To began with….

Terin Smith’s… Office as a Buiness … to include

Mrs Buffi , …..have been impeccable , concerning..,

Guidance… Information…Evaluation of Customer

needs and utilization of the appropriate..,

recommended needs ….. to Serve .. its…. Customer !!!
Thanks for the Lower Auto Rate.."
We responded:
"Thanks so much for the amazing review, Beverly! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Patricia Dobbs

Patricia Dobbs

July 28, 2026

5  out of  5
rating by Patricia Dobbs
"Terin has been my insurance agent for many years! Where to start! Terin and Buffi are down to earth, happy, helpful people and I know this because I ask lot of questions! Not all calls are happy ones and they're able to resolve or provide me with the information I need. They are knowledgeable and don't mind doing research to determine the best course for my family. Changes are made quickly and accurately."
We responded:
"Wow - thank you for the amazing 5-star review Mrs. Dobbs! It means a lot to our team here in Macon to know you had such a great experience with us. We appreciate you and your family. Please don't hesitate if you need us in the future."
Profile photo of Patricia Dobbs

Patricia Dobbs

July 28, 2026

5  out of  5
rating by Patricia Dobbs
"Terin has been my insurance agent for many years! Where to start! Terin and Buffi are down to earth, happy, helpful people and I know this because I ask lot of questions! Not all calls are happy ones and they're able to resolve or provide me with the information I need. They are knowledgeable and don't mind doing research to determine the best course for my family. Changes are made quickly and accurately."
We responded:
"Wow - thank you for the amazing 5-star review Mrs. Dobbs! It means a lot to our team here in Macon to know you had such a great experience with us. We appreciate you and your family. Please don't hesitate if you need us in the future."
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Marva Ricketts

July 17, 2026

5  out of  5
rating by Marva Ricketts
"I had a really good experience working with Buffi Franklin to obtain home owner insurance for my property. She was responsive and transparent which made me more comfortable working with her. I will definitely save her contact for future endeavors."
We responded:
"Thanks so much for the amazing review, Marva! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Marva Ricketts

Marva Ricketts

July 17, 2026

5  out of  5
rating by Marva Ricketts
"I had a really good experience working with Buffi Franklin to obtain home owner insurance for my property. She was responsive and transparent which made me more comfortable working with her. I will definitely save her contact for future endeavors."
We responded:
"Thanks so much for the amazing review, Marva! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Clorissa Harris

Clorissa Harris

July 16, 2026

5  out of  5
rating by Clorissa Harris
"Buffie is amazing! I was a previous customer. I left to be insured with Progressive. Buffie called me and helped me get the best rates for a MUCHHH better rate! I’m forever grateful and happy to be back with Statefarm!! Thanks again!! I would highly recommend to any and everyone"
We responded:
"Thanks so much for the amazing review, Clorissa! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Clorissa Harris

Clorissa Harris

July 16, 2026

5  out of  5
rating by Clorissa Harris
"Buffie is amazing! I was a previous customer. I left to be insured with Progressive. Buffie called me and helped me get the best rates for a MUCHHH better rate! I’m forever grateful and happy to be back with Statefarm!! Thanks again!! I would highly recommend to any and everyone"
We responded:
"Thanks so much for the amazing review, Clorissa! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Naketa Williams

Naketa Williams

July 7, 2026

5  out of  5
rating by Naketa Williams
"Highly recommend..was able to save money on my car insurance from previous insurance company. Buffi was very professional and nice"
We responded:
"Thank you for the amazing review, Naketa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Naketa Williams

Naketa Williams

July 7, 2026

5  out of  5
rating by Naketa Williams
"Highly recommend..was able to save money on my car insurance from previous insurance company. Buffi was very professional and nice"
We responded:
"Thank you for the amazing review, Naketa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of kevin mour

kevin mour

June 30, 2026

5  out of  5
rating by kevin mour
"Buffi is the absolute best, she assisted with both auto and home insurance. Made the process super easy. If you want fair pricing and absolute top service reach out to Buffi!"
We responded:
"kevin, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Terin Smith’s Team!"
Profile photo of kevin mour

kevin mour

June 30, 2026

5  out of  5
rating by kevin mour
"Buffi is the absolute best, she assisted with both auto and home insurance. Made the process super easy. If you want fair pricing and absolute top service reach out to Buffi!"
We responded:
"kevin, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Terin Smith’s Team!"
Profile photo of Brittany Heichelbech

Brittany Heichelbech

June 29, 2026

5  out of  5
rating by Brittany Heichelbech
"We chose this location because of their amazing worker Buffi! She is so knowledgeable and professional! Will recommend her to everyone i meet."
We responded:
"Thank you for the amazing review, Brittany! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Brittany Heichelbech

Brittany Heichelbech

June 29, 2026

5  out of  5
rating by Brittany Heichelbech
"We chose this location because of their amazing worker Buffi! She is so knowledgeable and professional! Will recommend her to everyone i meet."
We responded:
"Thank you for the amazing review, Brittany! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Ashley

Ashley

June 8, 2026

5  out of  5
rating by Ashley
"I’ve had a great experience with State Farm for over a decade now! Their customer service has been excellent, and they always take the time to answer my questions and make sure I understand my coverage options. Terrin and Buffi are both great to work with. They both respond quickly, provide outstanding customer service, and truly care about their clients. Their knowledge, professionalism, and personal attention make all the difference. A special thank you to Buffi, who is absolutely amazing. She is professional, knowledgeable, friendly, and always willing to go the extra mile to help. It’s rare to find someone who genuinely cares about customers the way she does. Every interaction with her has been pleasant and stress-free.

If you’re looking for an insurance company with outstanding service and employees who truly care, I highly recommend State Farm—especially Buffi!"
We responded:
"Ashley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Terin Smith’s Team—we are always here to help!"
Profile photo of Zandra Greene

Zandra Greene

June 3, 2026

5  out of  5
rating by Zandra Greene
"I have been with this agent for over 10 years I have always had an excellent experience. Buffi in the office is always warm, welcoming and professional. If I have questions, need to make changes or updates it's always a great experience. I highly recommend this office."
We responded:
"Zandra, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Terin Smith’s Team here in our Macon office if you need us. "
Profile photo of Ss

Ss

May 27, 2026

5  out of  5
rating by Ss
"State Farm is 1 of the best insurance company around, they offered multiple services that fit different needs. Customer service is great and my agents is always available."
We responded:
"Thank you for the amazing review, SS! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Willie Reese

May 20, 2026

5  out of  5
rating by Willie Reese
"Get service without any hassel."
We responded:
"Thank you for the amazing review, Willie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Bob King

Bob King

May 20, 2026

5  out of  5
rating by Bob King
"Terin and his team are great to work with. They make doing business with them very easy"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Terin Smith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Cheryl Janssen

May 12, 2026

5  out of  5
rating by Cheryl Janssen
"Terin's office is always very responsive and was particularly so when I recently had to file a claim for my vehicle that was totaled due to the 3/16 tornado. Buffi, in particular, is very friendly and always willing to help me out!"
We responded:
"Thank you for the amazing review, Cheryl! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Deron Troupe

Deron Troupe

May 12, 2026

5  out of  5
rating by Deron Troupe
"Great service"
We responded:
"Thank you for the amazing review, Deron! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."