State Farm® Insurance Agent Terin Smith

"Friendly, professional, helpful.
I've been with the agency since the day it opened and plan to remain a loyal customer. It is also a comfort that they have long-term employees."

"Great staff."

"Terin Smith and his team are the very best. Highly recommend this agent and agency. Terin, Buffi and LaToya are always very professional, helpful, pleasant and always a joy to speak with them."

"I said it once but I'll say it again/ The customer service here is impeccable. It's Very well run and organized. Shout out to The state farm team!"

"Great team that works hard for their clients."

"The customer service I received from Terin Smith was and is absolutely exceptional. Terin is prompt, courteous, and very knowledgeable, ensuring all of our concerns for our personal and business insurance are addressed quickly and efficiently. It's rare to find this level of dedicated service these days. Highly recommend this agent and agency!""

"Buffi was absolutely amazing! It’s hard for me to talk on the phone due to my crazy work schedule, so she stayed in touch through text messaging to answer all of my questions or concerns about switching to State Farm. Honestly, I didn’t know it would be so easy. Overall, it was such a simple process. I got the coverage I needed with a payment that I can afford. I highly recommend Terin Smith State Farm for all of your insurance needs. I will definitely be recommending them! Thanks Buffi for being patient and working with me! You are very helpful!!!"

"This is the best insurance firm in Macon, Georgia. Very professional, knowledgeable, and excellent customer service."

"So pleased with State Farm ! Always very helpful and pleasant. Such a joy to talk with,everyone is so patient and takes time to5 answer all my questions. Would not ever not want State Farm for my insurance!"

"So Thankful and Grateful....!! This State Farm Team exceeds Five Stars!!!"

"Terin and his team are always professional and very supportive to their customers."

"Their customer service is always the Best! Kudos to Buffy, glad you’re back ! Terin and Toya hats off to you, and thanks for all you did and do!"

"What sets this office apart from other offices, in my opinion, is the genuine integrity with which it operates. As a customer of Terin's office, you are brought into a family and treated as such. As a consumer, those two things are priceless!"

"Terin and his staff really took the time to work with my real estate agent to get everything straight with the new homeowners insurance. Very responsive and informative. Would highly recommend"

"🎶LIKE A GOOD NEIGHBOR, TERIN, BUFFI, AND THE TEAM IS THERE🎶😁I just recently insured my home and vehicle together with State Farm. Buffi explained my policy step by step to the T. Her good customer service was great. She was calm, patient, and kind, which made everything awesome to do business with. Thank you Buffi! I highly recommend Terin, Buffi, and the Team. Five⭐️ Thank you again!"

"Terin Smith and his team are highly recommended by me! They have been personable, caring and patient with me every time I have reached out and needed something. They have always been very helpful in making sure I get the most out of my insurance coverage. They make sure that my coverage is sufficient and adequate to meet my needs. I couldn’t ask for a better insurance agent and team!"

"Best insurance agent I’ve had in my life. When Terin is your agent you are part of his family. He is always looking out for your best interest."

"Terin and Buffi are the best. Buffi is so knowledgeable about all things insurance. It is such a pleasure doing business with a professional who is so kind and caring. Buffi rocks!"

"Great Team, personable approach to finding the right products for coverage"

"Terin, Buffy and staff have always provided exceptional service in a very timely fashion. I refer them to anyone that mentions the word insurance. The best of the best!"

"They're awesome, everytime you call them they are so nice and helpful, always happy to hear from you."

"Always helpful, great rates, we’ve been with them since 1994 and have never had an issue with our home, auto, or boat insurance. Honest man with very knowledgeable, reliable and helpful employees."

"Terin Smith, Latoyia Smith, and Buffi Franklin are a "role model" team for any type of business: Welcoming, professional, great listeners, knowledgeable, patient, and customer service oriented.
This team's dedication to providing "real" customer service in every way, every time, and their commitment to carrying out State Farm's slogan: "Like a good neighbor, State Farm is there", is the reason why I have been " A satisfied State Farm customer for decades".

Violet Poe
"A satisfied State Farm customer for decades""

"I have been with State Farm since I was a teenager and have dealt with two agents. I have all my policies bundled together simply because I have always received excellent customer service. Even with rising costs, my rates are great. I have been in multiple accidents totaling 3 vehicles throughout my 37 years as a customer. They are quick, efficient and I have never had to continuously call or harass anyone when it came to handling any business and that is priceless. Buffi and Terin are best. Thank you for everything you do."

"Terin and Buffi are amazing. Every time that our family needed anything related to a State Farm issue they were very responsive to our needs. Each time that we needed them they went above and beyond our expectations. We have recently moved away from Terin Smith’s office but he will continue to be our State Farm agent. Go Dawgs!"