State Farm® Insurance Agent Terin Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Reshma Patel
August 19, 2026
"I have had great customer service with Buffi and Mr. Terin for years now! Whenever I call, they are both very helpful and friendly. They answer my million questions without any hesitation and are always willing to provide help when and however best they can! I love their communication and patience and willingness to help! Special shout out to Buffi!!! She is wonderful to work with. She is very responsive via email and phone and always returns my calls. She is very patient and always willing to go the extra mile to explain anything regarding issues or concerns I may have. Love her!!!!"
"Thanks so much for the great review, Reshma! We’re thrilled to hear you had such a positive experience with Buffi on our insurance team here in Macon. if you need us in the future, you know we are here to help. "
Reshma Patel
August 19, 2026
"I have had great customer service with Buffi and Mr. Terin for years now! Whenever I call, they are both very helpful and friendly. They answer my million questions without any hesitation and are always willing to provide help when and however best they can! I love their communication and patience and willingness to help! Special shout out to Buffi!!! She is wonderful to work with. She is very responsive via email and phone and always returns my calls. She is very patient and always willing to go the extra mile to explain anything regarding issues or concerns I may have. Love her!!!!"
"Thanks so much for the great review, Reshma! We’re thrilled to hear you had such a positive experience with Buffi on our insurance team here in Macon. if you need us in the future, you know we are here to help. "
Jacob Coleman
August 5, 2026
"Mr. Terin Smith was friendly, knowledgeable, and professional in his interaction with me. He shared insurance options based on my needs. He was able to quote me an awesome price.
Thanks a million Mr Smith"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Jacob Coleman
August 5, 2026
"Mr. Terin Smith was friendly, knowledgeable, and professional in his interaction with me. He shared insurance options based on my needs. He was able to quote me an awesome price.
Thanks a million Mr Smith"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Beverly Wilmore
August 3, 2026
"To began with….
Terin Smith’s… Office as a Buiness … to include
Mrs Buffi , …..have been impeccable , concerning..,
Guidance… Information…Evaluation of Customer
needs and utilization of the appropriate..,
recommended needs ….. to Serve .. its…. Customer !!!
Thanks for the Lower Auto Rate.."
"Thanks so much for the amazing review, Beverly! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Beverly Wilmore
August 3, 2026
"To began with….
Terin Smith’s… Office as a Buiness … to include
Mrs Buffi , …..have been impeccable , concerning..,
Guidance… Information…Evaluation of Customer
needs and utilization of the appropriate..,
recommended needs ….. to Serve .. its…. Customer !!!
Thanks for the Lower Auto Rate.."
"Thanks so much for the amazing review, Beverly! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Patricia Dobbs
July 28, 2026
"Terin has been my insurance agent for many years! Where to start! Terin and Buffi are down to earth, happy, helpful people and I know this because I ask lot of questions! Not all calls are happy ones and they're able to resolve or provide me with the information I need. They are knowledgeable and don't mind doing research to determine the best course for my family. Changes are made quickly and accurately."
"Wow - thank you for the amazing 5-star review Mrs. Dobbs! It means a lot to our team here in Macon to know you had such a great experience with us. We appreciate you and your family. Please don't hesitate if you need us in the future."
Patricia Dobbs
July 28, 2026
"Terin has been my insurance agent for many years! Where to start! Terin and Buffi are down to earth, happy, helpful people and I know this because I ask lot of questions! Not all calls are happy ones and they're able to resolve or provide me with the information I need. They are knowledgeable and don't mind doing research to determine the best course for my family. Changes are made quickly and accurately."
"Wow - thank you for the amazing 5-star review Mrs. Dobbs! It means a lot to our team here in Macon to know you had such a great experience with us. We appreciate you and your family. Please don't hesitate if you need us in the future."
Marva Ricketts
July 17, 2026
"I had a really good experience working with Buffi Franklin to obtain home owner insurance for my property. She was responsive and transparent which made me more comfortable working with her. I will definitely save her contact for future endeavors."
"Thanks so much for the amazing review, Marva! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Marva Ricketts
July 17, 2026
"I had a really good experience working with Buffi Franklin to obtain home owner insurance for my property. She was responsive and transparent which made me more comfortable working with her. I will definitely save her contact for future endeavors."
"Thanks so much for the amazing review, Marva! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Clorissa Harris
July 16, 2026
"Buffie is amazing! I was a previous customer. I left to be insured with Progressive. Buffie called me and helped me get the best rates for a MUCHHH better rate! I’m forever grateful and happy to be back with Statefarm!! Thanks again!! I would highly recommend to any and everyone"
"Thanks so much for the amazing review, Clorissa! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Clorissa Harris
July 16, 2026
"Buffie is amazing! I was a previous customer. I left to be insured with Progressive. Buffie called me and helped me get the best rates for a MUCHHH better rate! I’m forever grateful and happy to be back with Statefarm!! Thanks again!! I would highly recommend to any and everyone"
"Thanks so much for the amazing review, Clorissa! We really appreciate your support here in Macon. Just reach out anytime if you need us - we’re here for you. "
Naketa Williams
July 7, 2026
"Highly recommend..was able to save money on my car insurance from previous insurance company. Buffi was very professional and nice"
"Thank you for the amazing review, Naketa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Naketa Williams
July 7, 2026
"Highly recommend..was able to save money on my car insurance from previous insurance company. Buffi was very professional and nice"
"Thank you for the amazing review, Naketa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
kevin mour
June 30, 2026
"Buffi is the absolute best, she assisted with both auto and home insurance. Made the process super easy. If you want fair pricing and absolute top service reach out to Buffi!"
"kevin, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Terin Smith’s Team!"
kevin mour
June 30, 2026
"Buffi is the absolute best, she assisted with both auto and home insurance. Made the process super easy. If you want fair pricing and absolute top service reach out to Buffi!"
"kevin, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Terin Smith’s Team!"
Brittany Heichelbech
June 29, 2026
"We chose this location because of their amazing worker Buffi! She is so knowledgeable and professional! Will recommend her to everyone i meet."
"Thank you for the amazing review, Brittany! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Brittany Heichelbech
June 29, 2026
"We chose this location because of their amazing worker Buffi! She is so knowledgeable and professional! Will recommend her to everyone i meet."
"Thank you for the amazing review, Brittany! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Ashley
June 8, 2026
"I’ve had a great experience with State Farm for over a decade now! Their customer service has been excellent, and they always take the time to answer my questions and make sure I understand my coverage options. Terrin and Buffi are both great to work with. They both respond quickly, provide outstanding customer service, and truly care about their clients. Their knowledge, professionalism, and personal attention make all the difference. A special thank you to Buffi, who is absolutely amazing. She is professional, knowledgeable, friendly, and always willing to go the extra mile to help. It’s rare to find someone who genuinely cares about customers the way she does. Every interaction with her has been pleasant and stress-free.
If you’re looking for an insurance company with outstanding service and employees who truly care, I highly recommend State Farm—especially Buffi!"
"Ashley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Terin Smith’s Team—we are always here to help!"
Zandra Greene
June 3, 2026
"I have been with this agent for over 10 years I have always had an excellent experience. Buffi in the office is always warm, welcoming and professional. If I have questions, need to make changes or updates it's always a great experience. I highly recommend this office."
"Zandra, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Terin Smith’s Team here in our Macon office if you need us. "
Ss
May 27, 2026
"State Farm is 1 of the best insurance company around, they offered multiple services that fit different needs. Customer service is great and my agents is always available."
"Thank you for the amazing review, SS! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Willie Reese
May 20, 2026
"Get service without any hassel."
"Thank you for the amazing review, Willie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Bob King
May 20, 2026
"Terin and his team are great to work with. They make doing business with them very easy"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Terin Smith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Cheryl Janssen
May 12, 2026
"Terin's office is always very responsive and was particularly so when I recently had to file a claim for my vehicle that was totaled due to the 3/16 tornado. Buffi, in particular, is very friendly and always willing to help me out!"
"Thank you for the amazing review, Cheryl! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Deron Troupe
May 12, 2026
"Great service"
"Thank you for the amazing review, Deron! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."